Getting Help from LeasePilot

We love hearing from our users! There could be a number of reasons why you would need to reach out to LeasePilot. Below are the main reasons why and the best way to do so. 

How to Submit a Request to LeasePilot

All communications following an active implementation need to be submitted as service tickets through our "Help" portal in LeasePilot. Like you, our inboxes can get rather full and submitting all requests or questions through our Help portal ensures your message is routed to our entire team and addressed immediately. 

You can find the "Help" portal in the bottom right hand of your screen right in LeasePilot. Simply select "Help" and then "Contact Us". 

Type of Requests 

Be sure to provide us with as much information as possible when submitting a request or question so our team can best serve you right away. We've found that there are certain "Types of Request" when submitting a ticket (as shown above). Below is brief explanation of each and the type of information you should provide when submitting each type of request: 

Necessary Information: 

Type of Request	Examples	Required Information
Add/ Change Asset	Adding, changing or removing an asset from LeasePilot	1. Name of Asset 2. Address 3. Landlord Name / Entity Type / State of Formation 4. Size of asset 5. Signature block 6. Other known asset-specific info
Feature Request	Request for new automation	Description of what the user is trying to accomplish in LeasePilot (we may already have a solution for you!)
Formatting Issue	Text / table misalignment, list item matters, spacing, etc.	Where in the document the issue occurred (section number AND section title). Screenshots or attachments are always best.
Language Revisions	Revisions to existing form language that cannot be made using Form Manager	Section title of where revision is to be made plus redline language showing change.
Add New User	Adding new users to LeasePilot	New users' name and email address
Performance Issue	Information you enter in LeasePilot does not appear in the document, document does not download in Word, etc.	Exact description of what happened (or did not happen) and the document you were working on when it happened (Asset and Tenant Name)
Other Request